|
|
We worked with Steve Moore and he was FANTASTIC!! We were buying fire glass for the first time in our new fireplace. Steve was very informative & guided us to great colors from pictures we had shown him of our fireplace. Steve knows the products & is very easy to work with. He is a great asset to the company. We feel very fortunate to have worked with him. We have happily spread the word about him & the business. |
Dan G.
San Clemente, CA
9/4/2021 |
|
|
Thank you ANNA! I was so tired of the old fake log fireplace so I went fireglass shopping. What a great customer experience at Diamond Fire Glass! 1. I was able to look at what I wanted to buy and see a large variety of products 2. I understood the difference between buying here or online and what quality to look for. 3. I understood how best to install burner and glass in fireplace. 4. I was able to get ALL products at store - no waiting. 5. I bought a bit too much and they gave me a no hassle refund. 6. The finished results exceeded my expectations! I highly recommend Anna and the Diamond Fire Glass store!!!
|
Mike D.
Dana Point, CA
8/18/2021 |
|
|
I Was looking for a fireplace starter kit remote control they set me up ordered it for me, helped me find someone to Install the unit so happy .. great customer service friendly staff would highly recommend |
D.U.
San Juan Capistrano, CA
12/8/2020 |
|
|
This place is the best. Good quality products, best service. Will always be coming back for more. Thanks Steve! |
Chris L.
Mission Viejo, CA
7/3/2020 |
|
|
Steve was awesome! Upon moving into our new home, he helped us choose the right equipment to replace two log sets in our gas fireplaces. The quality of their products is exceptional and his design expertise and experience were much appreciated! Steve helped us to transform our otherwise mundane fireplaces, into truly spectacular focal points! We highly recommend Diamond Fire Glass and will use them for all of our future needs! |
Laura W.
Brentwood, CA
6/29/2020
|
|
|
I would just like to post a review for an awesome young man
Steve Moore who was so helpful and informative when we visited the
Fire glass showroom. He gave some great advice on the whole
process and the look we wanted to achieve. He's a very kind and
thoughtful individual also and we need more of that these days. It's
wonderful to have something fun and cheery to enjoy. Thanks Steve:) |
Diane S.
Long Beach, CA
3/30/2020
|
|
|
After doing some research, we decided to take a drive from Winchester. It was well worth it! We were able to come up with a perfect combination of fire glass for our new fire pit. This puts the cherry on top to our new back yard. The worker was very knowledgeable. He recommended an upgrade for our gas output and we have no regrets. I posted some pictures, but the camera just doesn’t give it justice. I look forward to continuing being a customer. |
Raquel Gonzalez
2/23/20
|
|
|
Outstanding, what an incredibly high level of service. From Diamond Fire Glass San Juan Capistrano CA, to London UK in just Five days, truly amazing and the glass looks amazing too. Great to order from a company that really cares about providing the highest level of service to each and every one of their customers. |
Nigel Mardle
1/17/20
|
|
|
|
Steve was very helpful in turning our old brick firepit into a pretty outdoor focal point! We removed the old lava rocks, bought a new stainless steel fire ring, and were able to create a colored fire glass mix that coordinated with our spa tiles. He helped us better understand the process, and we truly appreciate his knowledge and time. Once we're ready to work on our indoor fireplaces- we'll be back. The showroom is great for seeing the glass options in person. |
Sheri G.
Playa del Rey, Los Angeles, CA
01/18/2020 |
|
|
The man working there was great. Wonderful customer service and was very knowledgeable about the products. A bit pricier than expected but the finished product was gorgeous. |
Michelle K.
Ladera Ranch, CA
12/26/2019 |
|
|
Very knowledgeable professional courteous and over all great prices won't beat these guys on that. I would recommend this place to anyone trying to get some superior product. |
M. O.
Santa Ana, CA
06/06/2019 |
|
|
I went here a few times over the last few days with amazing help from Steve. I was changing from natural gas to LP and needed all new parts and a burner. They are super helpful, gave glass samples, and had all the burner parts Lowe's didn't. Thanks Steve for all the help! |
Anonymous
06/03/2019 |
|
|
You can't go wrong with Diamond Fire Glass. Both Brian and Steve are very customer oriented and knowledgeable which was very beneficial as I knew nothing about fire glass. Brian explained the process and helped me select a 'base' and then a color for accent purposes. I highly recommend this company. |
PJ Kehoe
07/11/2019 |
|
|
Excellent customer service! Incredibly helpful and informative about outdoor fire pit glass, burners, and wind guard for our custom fire pit. I went to store based on yelp reviews and found out the positive reviews were 100% accurate! |
Kim Peterson
06/21/2019 |
|
|
Great customer service and reasonable prices. Love our fire glass and the added fireballs add a touch of art to our fire pit. Glass: goldmine |
Ginger Jones
02/27/2019 |
|
|
Love this place. They have the best selection of fireplace glass and accessories. |
Dad Flanders
02/21/2019 |
|
|
Great prices and lots of variety! Staff was very helpful throughout the whole process! |
Rochelle Petrucci
01/17/2019 |
|
|
AMAZING!!! We love our upgraded fire pit!!! They are wonderful to work with and soooo helpful!! Definitely recommend diamond fire glass! |
Amanda Hicks
02/28/2019 |
|
|
The folks at Diamond Fireglass are superb. They were extremely helpful with choosing glass for our fire pit. The glass you'll find at Diamond Fireglass is much more brilliant and reflective than the glass at the big-box stores or the contractor supply houses. We went with a 50/50 blend of two of Diamond Fireglass's custom glass blends--Montecito and Marquis Garden. Highly recommended. |
Michelle Scott Heller
04/14/2018 |
|
|
I highly recommend this company if you are in the market for Fire Glass for a fire pit or fireplace. They not only have a great selection of high-quality products but provide an exceptional level of customer service. We came in last week and worked with Steve Moore, the customer service concierge. We were greeted promptly when we walked in and felt no pressure or annoying sales tactics. He simply answered our questions based on our needs and was very patient while we looked through their extensive selection. When we took our product home, we decided to go back and get more because we were so happy with it. Thanks to Steve at Diamond Fire Glass! |
Andy Huffman
Swan Pools, Inc.
September 21st, 2018 |
|
|
Steve helped us find the right color of glass and made our experience fun. Glass can be expensive and he helped us buy the best glass in the most economical way. We love our new fire pit and the glass is the BEST! I’ll recommend that my friends visit Diamond Glass for their fire pit needs. |
Laura Krech Koneval
August 12th, 2018 |
|
|
High quality fire glass and burner, and great customer service. Thank you Steve of Diamond Fire Glass, we cant wait to see our fire place finally with fire glass and burner! |
Skylar Irvine
July 8th, 2018 |
|
|
Very helpful and gorgeous product at a reasonable price. Go get it!!
|
Katrina Jauregui
June 11th, 2018 |
|
|
Hands down best customer service. Help me get what I wanted. Thanks so much! |
John Salvadori
May 2nd, 2018 |
|
|
Such an easy upgrade to make any fireplace look inviting. Love the prices and the staff was more than helpful! |
Julie Smith
March 6th 2018 |
|
|
We were making some home improvements, so I did my homework. We went to a couple places, but Brian at Diamond Fire Glass was friendly, professional and helpful. He was knowledgeable and guided us well. Very Happy and would highly recommend this place.
(Wanted to share a photo but wasn't able to load it-Sorry) |
Theresa F.
Laguna Niguel, CA
1/6/2018 |
|
|
Mike and Richard were both extremely helpful. I have the 7 Diamond Burner, and it is awesome. It came with all of the fittings and flex-line needed for installation. The quality of the burner is superb.
Michael S. |
Michael S.
Austin, TX
12/6/2017 |
|
|
Excellent place for purchasing fire place and fire pit accessories. The staff is knowledgeable and always super friendly. I've purchased a few items from then in the past. Came in today to get some fireglass and they were super helpful and had exactly what I was looking for. Highly recommend them! |
Roland S.
Anaheim, CA
12/1/2017 |
|
|
Great customer service… very cool glass! So much selection. |
Michelle Renna
October 7th, 2017 |
|
|
My inlaws recently remodeleled their house and used Diamond Fire Glass in their fire place and it looked amazing, so we decided to do the same. When we moved in we had dirty looking fake logs that we just kept, but decided it was time for an upgrade. They were open today (on a Sunday) and Richard took great care of us. We told him the look we were going for and showed him a photo of our fire place and he set us up with exactly what we were looking for. We went with Alpine Crystal and the U shaped burner,and we are really happy with how nice it looks! It was the easiest, most cost effective upgrade in our entire remodel.
They have a big show room right off the freeway in SJC. There are a lot of different colors and we plan to go with some other ideas that Richard had for our other two fire places now, and add a backyard fire pit! Thank you for the great service and excellent product! |
Dan B.
Dana Point, CA
7/2/2017 |
|
|
Really stunning!. GORGEOUS! these have almost a mirror backing and it sparkles beautifully! A true turquoise color (not too blue like most).
Charlee in MI |
Charlee in MI
June 8th, 2017 |
|
|
My Diamond Fire Glass is GORGEOUS!!! I have the glass crystals in both my fireplace and fire pit and love it. It's like looking at a piece of art when not being used. We love how much warmth it gives compared to the fake logs we had previously. Even with fake logs you still get allot of dirt and its unappealing. Now it's a social focal point in our home. I highly recommend the reflected glass as it gives a sparkle even when not lit from the natural sun light. We have a real pretty premix color scheme of browns and gold in our fire place and a solid pretty blue reflective in our fire pit. Thank you Diamond Fire for your great customer service and patience when ordering. |
Jackie D.
San Clemente, CA
3/26/2017 |
|
|
It's not often that I have such a pleasant experience with a company that I feel the need to take a minute and say something.. usually its the opposite, right? I came into your store this past Saturday, with zero intention of buying anything at all. Your salesman, I didn't catch the gentlemans name unfortunately, was so knowledgable about your product and did such an excellent job at convincing me how superior your glass was to other manufacturers and I have to agree the Diamond Fire Glass appears far more brilliant and really shines more bright with a much more reflective jewel like look than other fire glass I have seen in stores. My dad ended up dropping by today to pick up some additional glass for me as I needed a little more due to the placement of the pipeline in my fireplace.. but anyway, I wouldn't have bought anything at all if it wasn't for your salesman. He was very friendly and patient in answering all of my questions. Just wanted to let you know and thank you for the beautiful products...I'm really excited to see how the fireplace turns out. Maybe I'll post some pictures when its done! |
Sophia K.
Ladera Ranch, CA
3/2/2017 |
|
|
I’ve been dealing with Richard and he was so patient and helpful and explained everything to me. He suggested I get samples to really see the differences in colors and shapes. They were shipped immediately, and I received the samples the next day. I ordered through Brian and it again arrived so quickly. I’m soo happy with the finished product! Love love love it! I even recommended it to my fireplace guy! |
Karen Van Why
January 5th, 2017 |
|
|
Beautiful Aqua color!. Love the color. I wanted the aqua color to mix with the clear stones. |
Neverin
September 9th, 2016 |
|
|
Very pretty and when combined with the large black rocks in ... yep, very pretty and when combined with the large black rocks in the center the fire pit mimics the look of a volcanic island. |
|
Neverin
September 9th, 2016 |
|
|
Diamond Fire Glass had a great selection and provided me with excellent advice on how to do an install myself. I would not have thought about repainting the fireplace or having the chimney swept. With that advice my blue fire glass has been the envy of all the other condo owners. I really love how the heat radiates from it filling my living room with warmth and light. They made the pickup of my order easy and the quality of the glass is exactly what I expected, and it lasts. Great work guys, I look forward to a Diamond Fire Glass fireplace in my new home.
Jeff M. |
Jeff M.
Tustin, CA
11/3/2015 |
|
|
Very pretty and when combined with the large black rocks in ... yep, very pretty and when combined with the large black rocks in the center the fire pit mimics the look of a volcanic island. |
Bruce
November 1, 2015 |
|
|
"We love the Copper Reflective Fire Glass. It made a warm and sparkling fire! Even our wine was more enjoyable!!! Thank you" |
Ralph and Becky
07/04/15 |
|
|
Looks awesome. Never seen anything like it! Fire art at its best, with so many cool varieties to choose from. Love it!!! |
Michelle Ray
April 10th 2015 |
|
|
We have worked with Michael & Diamond Fire Glass for a number of client (and personal) projects and have yet to be anything less than thrilled with the outcomes. We have used both the glass and stone options that they offer and both have performed very well.
The guys at Diamond Fire Glass are reliable, hard-working and they enjoy what they do. They offer great sales every now and then and are helpful in ensuring that what you are ordering is the right product. We are looking forward to our next opportunity to work with them and would recommend their services to anyone. |
Emily T.
Orange County, CA
2/2/2015 |
|
|
Beautiful color and sparkle. I put it around my ceramic logs and embers. Want the fireplace on all the time now. |
Luvshoos
January 21st, 2015 |
|
|
Quick delivery, very helpful, great prices! |
Debbie Kennington Scott
September 13th 2014 |
|
|
Wow what a difference Diamond Fire Glass made. My fireplace was just a black hole now it looks so good you can't stop staring at it. Everyone comments on how great it looks. The guys at Diamond Fire Glass answered all my questions. They were very informative, patient and helpful. What was even better was the color my wife picked out was on sale. Thanks Diamond Fire Glass for giving my fireplace a whole new look! |
Edward F.
Laguna Niguel, CA
8/6/2014 |
|
|
This is a beautiful color that goes with everything teal and turquoise in our backyard. We put this in our Fred Meyer Fire Pit and in a separate portable fire pit ring. Gorgeous! |
Melissa H
December 14th, 2013 |
|
|
Ohh,shiny!! Beautiful stuff I use in solar light mason jars to add a little zing. The only problem, it's pretty expensive or I would use it in a lot more places. The color is dazzling. Love it. |
Yet another Whitney
December 9, 2013 |
|
|
We are so pleased with our choice of Diamond Fire Glass (reflective ). We built an outdoor fire pit with a stainless-steel insert. We wanted more of a clean, contemporary look, so when we saw your product online. We knew it would be the perfect fit. We love the reflective quality of the glass. It always looks clear and new, no matter what the weather dishes out. We also love that even though we have a beautiful flame flowing out of the glass, there's no clean up, no smoke smell and no keeping firewood on hand. Just turn on the gas valve, light it, sit back and relax and watch its beauty. Easy! |
Arts Theresa
June 2nd 2013 |
|
|
"This is very pretty glass.The catalog they send is pretty amazing.Endless colors." |
K. Casey
1/10/13 |
|
|
"Nice packaging, prompt delivery. Goods arrived early, as described. " |
T. Web
12/13/12 |
|
|
"Asked about expedited service and seller sent it to me early as a Thanksgiving gift! would buy from this seller again! " |
A. Trinneer
11/24/12 |
|
|
"It was delivered the next day by FEDEX!!! |
L. Kelley
11/19/12 |
|
|
Wanted to add additional "fire glass" to the floor of our updated/remodeled firebox. Diamond's product was less expensive than my local store's product, and it was still a perfect color match to what was installed ("Fyre glass") from our original retailer. The product arrived from Diamond very quickly via USPS and was surprisingly well packaged. |
S. Clapp
08/27/12 |
|
|
"Great product. Got here really quickly and looks top notch! |
A. Arledge
08/6/12 |
|
|
"Delivery of the fire glass was extremely quick and ahead of the estimated delivery date as they shipped out the business day after my online order. The item was exactly as described and pictured; a quallity product. I will likely purchase other colored fire pit glass from this seller in the near future |
L. Chu
07/31/12 |
|
|
"Love my fire pit glass! It was a great price, got my order before the expected date and shipping was cheap!" |
A. Andersen
06/17/12 |
|
|
"The glass is beautiful and I am extremely happy with the quality! The picture and actual color are right on..." |
T. McGhee
06/08/12 |
|
|
"Very nice seller to work with, and they have a great product" |
J. Stiles
05/18/12 |
|
|
"Great price in comparison to local stores!" |
B. Brown
04/27/12 |
|
|
"Fast, smooth delivery. Item as described, great seller." |
K. Wagner
03/29/12 |
|
|
"Perfect exactly what I was looking for and excellent service." |
D. Pass
03/17/12 |
|
|
""Product was everything I expected. Could not believe it arrived one day after I ordered it!!!" |
L. Pla
01/25/12 |
|
|
"This is a very good quality product at a great price & shipped very quickly for a fair charge - That wan't an easy find with the price others charge I will buy from them again if I decide to add another color glass." |
K. Kromer
12/04/11 |
|
|
"Our 2nd order, very prompt delivery! The glass looks fantastic in our new outdoor fire pit and the colors look great compared to the pictures on the site, very accurate. Thank you! "
|
L. Craig
9/6/11 |
|
|
"Great buying experience!"
|
D. Belle-Isle
8/7/11 |
|
|
"You will not find the same quality fire glass for less. Great buy, and they look beautiful...I painted the inside of my fireplace black & the glass looks like jewelry.""
|
J. Vennes
12/09/10 |
|
|
"This was my 2nd order with Diamond Fire Glass, just like my first order I received this the next day. This just in time for my New Years Eve party. Great Service! I am a Very Happy Customer.""
|
01/11/10 |
|
|
"This stuff arrived VERY quickly, was easy to put in, and is absolutely beautiful!" |
Randy Parker
11/28/09 |
|
|
"We absolutely love the way the firepit looks and cannot believe the number of compliments and comments we receive on the glass. It blows lava rocks out of the water!" |
Nancy M.
08/07/09 |
|
|
"The Diamond Fire Glass is awesome! We put it on the bottom of our outdoor fireplace as soon as we received it and could not wait until dark to get the fire going. It was beautiful and we are very pleased. Thank you!" |
Sandra S.
7/02/09 |
|
|
"Great burner, fast shipping, thanks!"
|
3/20/09 |
|
|
"Service was excellent - company went beyond expectation to ensure prompt delivery."
|
James Barnes
3/11/09 |
|
|